At SNØGG, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines for returning items purchased from our online store:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the purchase date.
   • Products must be unused, undamaged, and in their original packaging.
   • We do not accept returns on customized or personalized items, unless they are defective or damaged upon receipt.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at [snoggstore@gmail.com] to request a return authorization (RA) number.
   • Include the RA number along with your name, order number, and reason for return in the return package.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping, unless the item is defective or damaged.
   • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

   • Once we receive and inspect the returned items, we will process your refund within 2-10 business days.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please note that shipping and handling charges are non-refundable.

5. Exchanges:

   • If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization.
   • Exchanges are subject to product availability.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
   • We may require photo evidence of the damage or defect to process your claim.

7. Final Sale Items:

   • Certain items may be marked as final sale and are not eligible for return or exchange. Please review product descriptions carefully before making your purchase.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. Thank you for shopping at SNØGG Store!